FAQ

Below are some frequently asked questions regarding Friends Hospital. If you require additional information or have questions not addressed here, please contact us, and our staff will be happy to assist you.

How does someone get referred to Friends Hospital?

Anyone can make a referral to Friends Hospital. Referrals are often made by healthcare professionals (physicians, social workers, psychologists), hospital emergency rooms or crisis center staff, or by a community agency or mental health program. Referrals may also be made by family members, friends, clergy or the individual in need of service.

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The staff at my local emergency room said I have to be admitted to their hospital’s unit. May I request treatment at Friends Hospital?

Patients and families may certainly request to be treated at Friends Hospital. The emergency room staff can contact Friends Hospital’s admission department to determine bed availability and to arrange a transfer.

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Do I need to schedule an appointment?

Appointments for assessments are not necessary and “walk-ins” are welcome. However, for your convenience, you may wish to call (215) 831-2600 to schedule an assessment appointment.

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Will my insurance cover the services I receive?

Friends Hospital accepts almost all major insurances, including Aetna, Magellan, Cigna, TRICARE, CHAMPUS, Medicare and Medicaid. If you are uncertain as to whether or not Friends Hospital is in the network with your insurance company, please call us at (215) 831-2600. It is Friends Hospital’s policy not to create a financial hardship for any patient. If necessary, a payment plan appropriate to each patient’s financial status will be established.

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Do I need pre-certification for admission?

Depending on your insurance plan, you may need prior authorization before admission. Friends Hospital’s admissions staff will be happy to process any pre-authorization requirements with your insurance company.

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How long will I be in the hospital?

Every individual has different needs that help determine how long he or she will need inpatient treatment. Friends Hospital is a short-term acute care facility and our goal is to help you transition to a less restrictive level of care as soon as it is appropriate for you to do so. Most patients are here for about 10 days, although the length of stay is determined by each individual’s needs.

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What should I bring to the hospital?

You should plan to bring only three changes of comfortable, casual clothing (wash and wear). You will also need appropriate slip-on footwear and overnight personal care items, such as a toothbrush and shampoo. Please leave any items of value at home for safekeeping. This would include jewelry, handheld gaming devices (Nintendo DS, Playstation PSP, etc.), MP3 players, personal computers and cell phones. You do not need to bring items such as razors; these will be provided on the unit. Please see Restricted Items for additional information.

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Will I be able to smoke while in the hospital?

Friends Hospital, like all other behavioral health inpatient facilities in the City of Philadelphia is tobacco-free.  This means that patients, visitors, employees and physicians are prohibited from using tobacco products anywhere inside or outside Friends Hospital.  Nicotine replacement therapies are available on all adult units.  If you would like information on quitting or cutting back on your tobacco-use, click here.

 

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When are visiting hours?

Each unit has its own designated visiting hours. There are also guidelines regarding who may visit on a unit (e.g. small children are not permitted). Patients and family members should check with the unit staff for current visiting hours and related information, or visit our family information page.

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